Customer Support

  
Lock-Net strives to support our customers in the fastest, friendliest, most efficient manner possible.  This section is designed to help Lock-Net customers as much as possible without requiring them to call the technical support line.  If you are having a problem with our service, you will most likely find the answer here.

Here are the most Frequently Asked Questions about your service:
   - E-mail Setting
   - News Server Settings

To get started, please select which type of customer best describes you:
   - Dial-Up Internet Customer
   - ISDN Access Internet Customer (64k and 128k ISDN)
   - Dedicated Access Internet Customer (Fractional T1 or Dedicated ISDN)
   - Web Hosting Customer

If none of these apply to you, send us an e-mail, or use our technical support contact form.

If you still have problems, you can call technical support at 865-693-4455 (Knoxville, TN Area) or 1-800-216-8006.

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